The short version
You have 30 days from delivery to return or exchange anything, as long as it is unworn, unwashed, and still has its tags and packaging. We would rather you tried things on properly at home — just keep makeup and perfume off them while you do.
What we cannot take back
- Underwear, swimwear and hosiery, for hygiene reasons
- Pierced earrings once the seal is broken
- Items marked Final Sale
- Anything altered or made to measure
All of the above are still covered if there is a fault.
How to start a return
- Sign in, open My Orders, and choose Return or exchange on the relevant order.
- Pick return or exchange and tell us why. For a fault, add two or three clear photos.
- We usually approve within four hours and email you the return address and label.
- Send it back with tags and any gifts included, then add the tracking number in your account.
Who pays for return shipping
| Situation | Return cost | Notes |
|---|---|---|
| Faulty, wrong or missing item | We pay | Free collection from your address |
| Changed your mind | You pay | Deducted from the refund if you use our label |
| Size exchange | You pay to send back | We cover sending the new size out |
Refund timing
We start the refund within 1–3 business days of receiving and checking your return. It goes back to the original payment method — typically 3–7 business days for cards and PayPal.
Exchanges
Exchanges are for a different size or colour of the same style. If what you want has sold out in the meantime we will contact you and refund instead. The whole process usually takes 5–7 business days.