FAQs

While an order still shows as "processing" you can update the shipping address and phone number yourself in your account, or ask us to. Once the parcel has left the warehouse nothing can be changed — at that point the only option is to request a redirect with the carrier.

Visa, Mastercard, American Express, JCB and Discover, plus PayPal, Apple Pay, Google Pay, Klarna and Afterpay in supported countries.

Usually a bank fraud check, a per-transaction limit, or a currency mismatch. Try a different method or check with your card issuer. Any duplicate charge is released automatically within 3–7 business days.

Yes. Tick "I need an invoice" at checkout and add your billing details. We email the invoice within 3 business days of delivery.

In-stock items leave the warehouse within 24 hours on business days. Orders placed at the weekend or on a public holiday go out on the next working day. Pre-order items show their dispatch date on the product page.

Free over $69, otherwise a flat $6. International rates are calculated by weight and shown at checkout before you pay.

You will get an email and SMS with the tracking number once it ships. You can also enter your order number on the Track Order page at any time.

Not yet. You can add a note to your order and we will pass it to the carrier, but we cannot guarantee a specific window.

Anything unworn and unwashed with tags attached, within 30 days of delivery. For hygiene reasons underwear, swimwear and pierced earrings are excluded from change-of-mind returns.

We do, if the item is faulty or we sent the wrong thing — including collection from your address. For change-of-mind returns the cost is yours.

We start the refund within 1–3 business days of receiving and checking the return. How fast it lands depends on your payment provider, usually 3–7 business days.

Yes. Start an exchange from your order and pick the size you want. If it is in stock we send it as soon as your return arrives — no need to reorder.

They are true to size for a regular fit. Every product page lists the model's height and the size worn, along with flat measurements — compare those against a garment you already own.

Fabrics are pre-shrunk before cutting, so normal washing keeps shrinkage under 3%. Wool and linen blends do better hand-washed or dry-cleaned.

Product images are shot under standard studio light with no colour grading, but screens differ. If exact colour matters, ask us for an unedited photo before ordering.

Core and seasonal staples are restocked — use "notify me" on the product page. Limited collaborations generally do not return.

Members get 10% off their first order, birthday credit, early access to new arrivals, and a direct line to customer care. Purchases also earn points you can redeem.

Use "forgot password" on the sign-in page. The reset link is emailed to you and stays valid for 24 hours.

Use the unsubscribe link at the bottom of any marketing email, or turn it off in your account settings. Order and delivery notifications are unaffected.